Digital and artificial intelligence for mutuals
Philippe CAQUET was present at the 14th Meetings of the Opera Committee on the subject of “Digital and artificial intelligence for Mutuals”. What HR impact will digitization bring within Mutuals?
The role of monitoring medical consumption and reimbursements, the automation of certain tasks, will it not allow mutuals to carry out new missions with their members? Won’t jobs change to move from administrative management, to prevention, or advice on the health of members? How to support employees in this transformation and evolution of the profession? Training, internal mobility, coaching, career development… but above all reassure them.
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